Managing Users & Customers
MaaS lets you manage your team — and, if you are a consultant, your customers — directly from the portal. All actions live under Customer Admin in the main menu.
Your view is scoped to your own organization. You only see the users, hosts, and data that belong to you.
Customer Admin Menu
What you see depends on your role:
Customer Admin
User Management, Request Host
Consultant
User Management, Customer Management, Request Host
User Management
User Roles
Admin
Can manage other users and request hosts.
User
Can view dashboards and monitoring data. Cannot manage users.
User List
The user list shows everyone in the currently selected scope. From here you can create, edit, delete, or reset passwords.
Creating a User
Click Create User.
Username
Short unique name (e.g. kevin). The organization prefix is added automatically.
First Name / Last Name
Optional.
Required. Login details are emailed here.
Role
Admin or User.
Editing a User
Click Edit to update name, email, or role. Dashboard access is controlled per customer under Customer Management.
Resetting a Password
Click Reset Password next to a user. A new password is generated and emailed directly. The admin performing the reset never sees it.
Deleting a User
Click Delete and confirm. You cannot delete your own account.
Deleting a user is permanent.
Scope Selector (Consultants)
As a consultant, a scope selector at the top of User Management and Request Host lets you pick whose account you are working with — your own team or any of your customers.
Every action you take applies to the selected scope.
Customer Management (Consultants Only)
Under Customer Admin > Customer Management you onboard and administer the customers under your care.
Creating a Customer
Click Create Customer and fill in:
Customer Name
The company you are onboarding.
First Admin User
Name and email of their primary contact.
Dashboard Access
Whether this customer can view dashboards (on by default).
When you submit, MaaS creates the customer, their first admin user, and emails the admin their login details. That admin can then invite the rest of their team.
Editing a Customer
Click Edit next to a customer to change:
Dashboard Access — toggle on/off, affecting all users in that account
Dashboard Groups — which dashboards the customer can see
Other fields (name, managed-by relationship) are read-only. Contact support for those.
Viewing a Customer's Users
Click Users next to a customer to jump to their user list.
Deleting a Customer
Click Delete and type the customer name to confirm.
Delete only works when the customer has zero hosts. If hosts still exist, MaaS asks you to contact support — host removal is handled by TelcoBridges.
Passwords & Email
MaaS generates all passwords server-side and emails them directly. Passwords are never shown in the interface.
Login emails come from a branded MaaS sender with a link to the portal.
If a user does not receive their email, verify the address on their profile, then contact support.
What You Cannot Self-Serve
Activate a new host
Submit via Requesting a Host — support activates.
Rename your organization
Contact support.
Pause or resume monitoring on a customer's hosts
Contact support.
Add a new sub-customer outside self-service
Contact support.
Delete your own account
Have another admin do it.
For anything outside this page, email support@telcobridges.com.
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