> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/disabling-a-call-route.md).

# Disabling a Call Route

The script to disable a route will be preinstalled on all Route Scripts generated on Tmedia Version 3.3.6.68 of later, using `base_routing.rb version 1.43` or later.

*To learn how to update your routing scripts* [*check here*](/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/update-your-routing-scripts.md)*.*

First navigate to the routing table at **Gateway > Routes** and click Create *New Route Column.*

<figure><img src="/files/EBvjdIyx897KejG6NL0J" alt=""><figcaption></figcaption></figure>

Add a new Route Column named exactly `disabled`with a type of `boolean` .

<figure><img src="/files/LcO9731FzaonZxyMUygE" alt=""><figcaption><p>Leave the box unchecked or else all existing routes will be disabled automatically.</p></figcaption></figure>

Return to the Routing Table and click on a Route you wish to disable.

<figure><img src="/files/ygC7TtpDM1XsXhZ8krd0" alt=""><figcaption><p>Checked = Unusable | Unchecked = Usable</p></figcaption></figure>

Check the box, save the route, and [Activate your Configuration](/configuration-details/configuration-by-web-portal-category/system-settings/activating-the-configuration.md)


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