> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/troubleshooting-and-support.md). # Troubleshooting & Support - [Troubleshooting Tips & Actions](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions.md) - [Configuring Call Trace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace.md) - [Retrieving Call Trace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace/retrieving-call-trace.md) - [Call Trace Filter Parameters](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace/call-trace-filter-parameters.md) - [Creating a test call](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/creating-a-test-call.md) - [tbsigtrace: Signaling trace capture tool](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool.md) - [Accessing Device](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device.md) - [TMG:Change Management IP Address](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/tmg-change-management-ip-address.md) - [Password less ssh](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/password-less-ssh.md) - [How to setup ssh tunnel with PuTTY](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/how-to-setup-ssh-tunnel-with-putty.md) - [Live Signaling Capture with tbsigtrace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/live-signaling-capture-with-tbsigtrace.md) - [How to Get Rid of Sub Optimal Warning](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/how-to-get-rid-of-sub-optimal-warning.md): This page shows how to remove the warning of "Sub optimal config sbc list" in the SBC status - [How to Lower The Trace Level on an Application](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/how-to-lower-the-trace-level-on-an-application.md) - [TBReport](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbreport.md) - [VoIP Ethernet Capture on a ProSBC](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/voip-ethernet-capture-on-a-prosbc.md) - [Enabling Call Recording](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/enabling-call-recording.md) - [Accessing the Call Recording](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/accessing-the-call-recording.md) - [Routing Scripts](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts.md) - [Update Your Routing Scripts](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/update-your-routing-scripts.md): This page shows the user how to check their Routing Script version and upgrade them if needed. - [Disabling a Call Route](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/disabling-a-call-route.md): Proper way to disable a call route without deleting it from your routing table. - [Troubleshooting Common Problems](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-common-problems.md) - [Support Links](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links.md) - [Support Forums](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/support-forums.md) - [ProSBC Training](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/prosbc-training.md) - [Customer Dashboard User Guide](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/customer-dashboard-user-guide.md) - [Contacting TelcoBridges technical support](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/contacting-telcobridges-technical-support.md): Worldwide technical support is available via either of the following channels - [Frequently Asked Questions](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/frequently-asked-questions.md) - [Sending Large Files to TelcoBridges](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/sending-large-files-to-telcobridges.md) - [How to use tbx cli tools remote program](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/how-to-use-tbx-cli-tools-remote-program.md) - [Understanding Congestion Alarms](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/understanding-congestion-alarms.md): This article explains the congestion alarms and indicators that appear on the ProSBC web portal, what causes them, and how to resolve them. --- # Agent Instructions This documentation is published with GitBook. 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