> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/troubleshooting-and-support.md). # Troubleshooting & Support - [Troubleshooting Tips & Actions](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions.md): ProSBC troubleshooting tools: call trace configuration and retrieval, filter parameters, test calls, tbsigtrace signaling capture and device access. - [Configuring Call Trace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace.md): Call Trace is a diagnostic tool that traces the path a call takes through ProSBC, reporting routing decisions and other details of the call path. - [Retrieving Call Trace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace/retrieving-call-trace.md): Retrieve a ProSBC call trace by time and date range, called or calling number, network access point, and call direction. - [Call Trace Filter Parameters](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/configuring-call-trace/call-trace-filter-parameters.md): Parameters available in the ProSBC Call Trace API query, used to select a subset of calls, with the format and meaning of each. - [Creating a test call](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/creating-a-test-call.md): Create outgoing or simulated incoming test calls in ProSBC to verify system resources, connection points and other aspects of the system. - [tbsigtrace: Signaling trace capture tool](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool.md): tbsigtrace collects SS7, ISDN, SIP, Sigtran and H.248 signaling messages in Wireshark format for debugging. - [Accessing Device](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device.md): Three ways to access a Tmedia, Tsig or Tdev device, including the Web Portal used to configure line interfaces, signaling stacks and routes. - [TMG:Change Management IP Address](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/tmg-change-management-ip-address.md): Change the management network interface on TMG800, TMG3200 and TMG7800-CTRL units, where MGMT0 and MGMT1 are configured in bonding. - [Password less ssh](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/password-less-ssh.md): Configure password-less SSH, SFTP and scp access to TelcoBridges systems using key-based authentication between client and server. - [How to setup ssh tunnel with PuTTY](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/how-to-setup-ssh-tunnel-with-putty.md): Set up an SSH tunnel to a TelcoBridges device with PuTTY, configuring source and destination ports under Connection, SSH, Tunnels. - [Live Signaling Capture with tbsigtrace](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/live-signaling-capture-with-tbsigtrace.md): Pipe tbsigtrace directly into Wireshark over SSH for a live capture of SS7, ISDN, SIP, Sigtran or H.248 signaling. - [How to Get Rid of Sub Optimal Warning](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/how-to-get-rid-of-sub-optimal-warning.md): This page shows how to remove the warning of "Sub optimal config sbc list" in the SBC status - [How to Lower The Trace Level on an Application](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/how-to-lower-the-trace-level-on-an-application.md): Lower the trace level on a ProSBC application from the CLI when troubleshooting needs more detail than the default log level provides. - [TBReport](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/tbreport.md): Create a TBReport capture of system state for TelcoBridges support. Applies to Tmedia 3.0, 3.2 and 3.3, and SBC 3.1 and 3.3. - [VoIP Ethernet Capture on a ProSBC](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/voip-ethernet-capture-on-a-prosbc.md): Capture VoIP Ethernet traffic on a ProSBC over SSH using tbx\_cli\_tools\_remote. Applies to SBC releases 3.1 and 3.3. - [Enabling Call Recording](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/enabling-call-recording.md): Enable and configure call recording from the ProSBC Web Portal. Target recording can affect system performance, so enable it only when needed. - [Accessing the Call Recording](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/accessing-the-call-recording.md): Access ProSBC call recordings either from the Tmedia file system over ssh or scp, or through the Call Recording page in the Web Portal. - [Routing Scripts](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts.md): Work with ProSBC routing scripts: check the script version and upgrade it, and disable a call route the proper way. - [Update Your Routing Scripts](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/update-your-routing-scripts.md): This page shows the user how to check their Routing Script version and upgrade them if needed. - [Disabling a Call Route](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-tips-and-actions/routing-scripts/disabling-a-call-route.md): Proper way to disable a call route without deleting it from your routing table. - [Troubleshooting Common Problems](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/troubleshooting-common-problems.md): Diagnose ProSBC scheduling alarms, SIP registration failures, one-way audio, DTMF faults, dropped calls, and congestion, with causes and fixes. - [Support Links](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links.md): ProSBC support resources: contacting TB Support, support options and services, the Customer Dashboard, support forums, training and frequently asked questions. - [Support Forums](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/support-forums.md): The ProSBC support forums, for TelcoBridges business partners and customers to discuss the products with peers and staff. - [ProSBC Training](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/prosbc-training.md): Online and in-person ProSBC training for TelcoBridges resellers, partners, system integrators and customers. - [Customer Dashboard User Guide](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/customer-dashboard-user-guide.md): Use the TelcoBridges Customer Dashboard to order new licenses, upgrade existing ones, and view all your products and licenses in one place. - [Contacting TelcoBridges technical support](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/contacting-telcobridges-technical-support.md): Worldwide technical support is available via either of the following channels - [Frequently Asked Questions](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/frequently-asked-questions.md): Frequently asked questions about TelcoBridges products, collecting the most consulted pages from the TBwiki. - [Sending Large Files to TelcoBridges](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/support-links/sending-large-files-to-telcobridges.md): Send large files to TelcoBridges support without email attachments, which can be dropped by mail servers or clog your inbox. - [How to use tbx cli tools remote program](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/how-to-use-tbx-cli-tools-remote-program.md): Use tbx\_cli\_tools\_remote for direct control of Toolpack applications: monitor calls in progress and system status, and manage the Toolpack database. - [Understanding Congestion Alarms](https://prosbcdocs.telcobridges.com/troubleshooting-and-support/understanding-congestion-alarms.md): This article explains the congestion alarms and indicators that appear on the ProSBC web portal, what causes them, and how to resolve them. --- # Agent Instructions This documentation is published with GitBook. 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