> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/tmedia-documentation/server-and-os-administration/factory-reset.md).

# Factory Reset

> **Applies to:** Tmedia 2.9, 3.0, 3.2, 3.3

This function is available on **TMG800** units shipped since October 2015

The Factory reset function will put the unit in the same state as when it was shipped from [TelcoBridges](http://www.telcobridges.com), including the software version.

After this procedure, there will be no configuration on the unit. The unit will have the default password: Please contact [Support](https://github.com/telcobridges-main/tmedia-wiki/tree/main/reference/misc/tb-support/README.md) if you do not have this password.

You may have to install a new software version on the unit (see [Version History](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/platforms/tmedia-software-version-history/README.md) and [System upgrade](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/operations/system-upgrade/README.md) ).

The Factory reset button is located in a small hole at the right of the shutdown button.

![TMG800 Reset button](https://docs.telcobridges.com/w/images/8/88/TMG800_Reset_button.bmp)

Use a trombone to press the button on the front. Keep the button pressed for **10 seconds** until the LEDs become red, then release it. Wait from **2 to 5 minutes** to access the system.

Please follow the [installation guide](https://github.com/telcobridges-main/tmedia-wiki/tree/main/reference/misc/product-installation/README.md) for information on how to access the system.

Once the system is accessible, you can recover a database backup that was previously generated (see [Restoring a database backup](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/configuration/restoring-a-database/README.md))


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