> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/tmedia-documentation/operations-and-support/troubleshooting/software/troubleshooting-toolpack/web-portal.md).

# Web Portal

### Cannot start the Web Portal

#### Verify that toolpack is running

 `tbtboolpack status`

#### Verify that web client is running

On linux:

 `ps – ef | grep tbweb`

Output should be like this:

 `tbweb    29609     1  0 Jul30 ?        00:00:36 /usr/sbin/lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf`\
 `tbweb    29610 29609  0 Jul30 ?        02:29:16 /usr/bin/ruby /lib/tb/toolpack/pkg/2.3.3/web/public/dispatch.fcgi`

On windows:

 `Start task manager`\
 `Find tboamappctrl.ruby.exe`

#### Verify that tboamapp application is running

On linux:

 `ps – ef | grep tboamapp`

Output should be like this:

 `root     31647 31612  1 Aug24 ?        06:30:01 tboamapp`

On windows:

 `Start task manager`\
 `Find tboam_[version].tboamappctrl.exe`

#### Verify lighttpd instance

Stop Toolpack (tbtoolpack stop), then verify if there is a lighttpd process still running.

* If there is one kill it, then restart Toolpack

#### Start the Web Server manually

**Note: For this Toolpack must be stopped**. Start the web server manually and verify if there is an error.

The command should look something like this(modify the line according to your package/[SystemId](/tmedia-documentation/products/tmedia/features-and-solutions/features/redundancy-and-high-availability/system-id.md)):

 `lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf`

If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.

### Cannot access the Web Portal

#### Verify lighttpd instance

For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.

* If they do, you should close or kill one.

#### Failed to connect

Verify that the firewall(host and possibly network) enable http/https.

* Modify the firewall rules to accept incoming http and https request.

### Web Portal queries fail

#### Check the logs

Verify the Web Portal logs located in:

 `[InstallDirectory]/toolpack/pkg/[Version]/web/log`

Example

 `/lib/tb/toolpack/pkg/2.3.3/web/log`\
 `C:\TelcoBridges\toolpack\pkg\2.3.3\web\log`


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