> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/tmedia-documentation/operations-and-support/troubleshooting/software/troubleshooting-toolpack/factory-reset.md).

# Factory Reset

> **Applies to:** Tmedia 2.9, 3.0, 3.2, 3.3

This function is available on **TMG800** units shipped since October 2015

The Factory reset function will put the unit in the same state as when it was shipped from [TelcoBridges](https://telcobridges.com/), including the software version.

After this procedure, there will be no configuration on the unit. The unit will have the default password: Please contact [Support](/tmedia-documentation/operations-and-support/support/tb-support.md) if you do not have this password.

You may have to install a new software version on the unit (see [Version History](/tmedia-documentation/products/tmedia/release-history.md) and [System upgrade](/tmedia-documentation/operations-and-support/upgrades/software-upgrades/system-upgrade.md) ).

The Factory reset button is located in a small hole at the right of the shutdown button.

![TMG800 Reset button](https://docs.telcobridges.com/w/images/8/88/TMG800_Reset_button.bmp)

Use a trombone to press the button on the front. Keep the button pressed for **10 seconds** until the LEDs become red, then release it. Wait from **2 to 5 minutes** to access the system.

Please follow the [installation guide](/tmedia-documentation/products/tmedia/installation/product-installation.md) for information on how to access the system.

Once the system is accessible, you can recover a database backup that was previously generated (see [Restoring a database backup](/tmedia-documentation/configuration/web-portal-3-3/system/database-backup/restoring-a-database-backup.md))


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://prosbcdocs.telcobridges.com/tmedia-documentation/operations-and-support/troubleshooting/software/troubleshooting-toolpack/factory-reset.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.