> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/tmedia-documentation/operations-and-support/support/tb-support.md). # TB Support Telcobridges offers two support programs that provide varying degrees of support. They are: * TB Support Standard * TB Support A la Carte ### TB Support Standard TB Support Standard provides you with free and unlimited access to: * TBWiki * Forums * Online training * Minor software upgrades * Standard warranty (12 months) ### TB Support A la Carte TB Support A la Carte is support that is tailored for our clients. You only pay for what you need. It consists of the following technical support packages: **9 to 5 Support Bank Options** 9 to 5 Support Bank (5 hrs.) 9 to 5 Support Bank (25 hrs.) 9 to 5 Support Bank (50 hrs.) * Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays * Standard response time: 4 hours * Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, * Valid for 2 years from the date of purchase **24/7 Support Bank Options** 24/7 Support Bank (5 hrs.) 24/7 Support Bank (25 hrs.) 24/7 Support Bank (50 hrs.) * 24 hours a day, 7 days a week. * Standard response time: 4 hours * Applicable for: remote installs, telephone, email, and online (skype/MSN) support. * Valid for 2 years from the date of purchase **Remote Installation** Remote Installation (2.5 hrs.) **Onsite install/Onsite training** A member of TelcoBridges Technical Support Team will come to your location for some days, for the purposes of either providing onsite training or onsite install. **TB Support Alliance** Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes. Contact our our TelcoBridges advisor for more details. ### References For more information please consult our TB Support documents: * [TB Support](https://docs.telcobridges.com/w/images/d/df/TB_Support.pdf) * [TB Support Details](https://docs.telcobridges.com/w/images/d/de/TB_Support_Full_length.pdf) See Telcobridges Support to learn more about our programs. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://prosbcdocs.telcobridges.com/tmedia-documentation/operations-and-support/support/tb-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.