> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/tmedia-documentation/configuration/toolpack-installer-troubleshooting.md).

# Toolpack installer troubleshooting

This page list a series of problems/solutions that was encounter while running the Toolpack installer.

### Operation not permitted

This problem can occured on Linux system.

#### **Installer error output:**

> ./TBToolPack-2.4.24-Linux-centos5-x86\_64-Install couldn't load file "/tmp/tcl86t5pk": /tmp/tcl86t5pk: failed to map segment from shared object: Operation not permitted while executing "load /installkitvfs/lib/itcl/libitcl3.3.so Itcl" ("package ifneeded" script) invoked from within "package require Itcl" (in namespace eval "::" script line 3707) invoke

#### Solution:

This is a permission problem:

**Give execute permission to /tmp directory**

* Check that /tmp can be execute application with 'mount' command
* If the /tmp cannot execute then modify the /etc/fstable to allow execution. For more info see [www.tuxfiles.org/linuxhelp/fstab.html](http://www.tuxfiles.org/linuxhelp/fstab.html)

**Disable SELinux:**

* See [SELinux](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/operations/selinux/README.md) for help

### ODBC dependencies error:

This problem can occur on Windows system that tries to install msvc8 version of the installer.

#### Installer error:

During the installation of msvc8, the installer fails because of ODBC dependencies error when running tbinstall\_helper.exe

#### Solution:

**Re-install the msvc C++ 2005 Redistributables:**

* Go to the "Add or Remove Programs" from you control panel.
* Uninstall the Microsoft Visual C++ 2005 Redistributable (only).
* Go to the wiki for your installation guide:
  * For v2.3 or v2.4, go to [Toolpack prerequisite Windows XP 2-3](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/legacy/toolpack-prerequisite-windows-xp-2-3/README.md)
  * For v2.5, go to [Toolpack prerequisite Windows XP 2-5](https://github.com/telcobridges-main/tmedia-wiki/tree/main/tmedia/legacy/toolpack-prerequisite-windows-xp-2-5/README.md)
* Re-install the "MSVC8 Redistributable" with the supplied link


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