> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/telecom-references/sip-and-voip/telcobridges-support-time-tracking-tool.md). # TelcoBridges Support Time Tracking Tool Every month, TelcoBridges partners receive a report showing the balance of their Support Bank hours. A negative value means that the account is in deficit. In such a case, we invite our Partners to promptly contact a sales representative to acquire new TB support hour banks. To consult their TB Support activities, our partners can access TelcoBridges [TB Support Time tracking tool](https://timetracking.telcobridges.com) ## Login The login/password is created when our customers purchase 9/5 or 24/7 professional services hours. Please contact \[mailto: TelcoBridges TB Support] to get this login information. ## Export view Once you are logged in, choose the Export tab. This view shows the professional services hour units withdrawn from your account and also the units deposited to your account. ![Kimai export tab](https://docs.telcobridges.com/w/images/0/0a/Kimai_export_tab.png) ### Columns definition | Column Name | Definition | | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Date** | Date when support was provided | | **In** | Start time (EST timezone) | | **Out** | End time (EST timezone) | | **h'm** | Duration in hours:minutes | | **Time** | A chargeable task is rated at '-1' (per hour) and a non-chargeable task is rated at '0' | | **Rate/Total** | Number of bank units withdrawn from the support bank account | | **Customer** | Customer name | | **Project** | Support bank (9-5 or 24-7). See [TB Support A la Carte](https://github.com/telcobridges-main/tmedia-wiki/tree/main/reference/misc/tb-support/README.md) for more information | | **Task** | Task that was performed : Configuration, Installation, Troubleshooting, and more. | | **Comment** | Provide detail on the the nature of the task that was performed | ### Selecting the report date range By default, when you log in, the Date range will show the current month only. Select the report period by changing the start date. ![Kimai export date range](https://docs.telcobridges.com/w/images/b/bc/Kimai_export_date_range.png) ### Changing the report date format By default, the report *Dateformat* is 'd.m.'. To change it and include the year: 1. Click the **clock** icon ((upper left, just below the Export tab) 2. Set the date format to 'D' (m/d/y). ![Kimai export dateformat](https://docs.telcobridges.com/w/images/c/c0/Kimai_export_dateformat.png) ### Changing the view filter The view entries can be filtered by Project and by Tasks. You can also choose what type of entries to view. **Note**: **Expenses** entries represent the professional services hours that have been added to your support account 1. Click the **funnel** shaped icon (upper left, just below the Export tab) 2. Select *times and expenses* to view all entries ![Kimai export filter](https://docs.telcobridges.com/w/images/e/e7/Kimai_export_filter.png) ### Exporting or printing The view entries can be exported to a file or printed (see icons locate at the upper right). The supported export files are : PDF, XLS and CSV ![Kimai export exporting report](https://docs.telcobridges.com/w/images/8/8b/Kimai_export_exporting_report.png) ### Suggested export options Make sure to use below options on export to get the full report ![Kimai export exporting options](https://docs.telcobridges.com/w/images/4/4d/Kimai_export_exporting_options.png) ## Current balance of hours 1. Select the **report date range with a start date that includes all the entries of your account since its creation** 2. Set the view filter to show all the entries ('times and expenses'') 3. Set the view filter to either your 5-9 or 24-7 project (click the funnel shapes icon of the project name to filter) 4. Export into a .xls or .csv 5. Open the file in your favourite spreadsheet editor and perform a summation on all the entries of the *Rate/Total* column 6. The summation should match your support account balance --- # Agent Instructions This documentation is published with GitBook. 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