> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/telecom-references/other-pages/tb-support.md). # TB Support Telcobridges offers two support programs that provide varying degrees of support. They are: * TB Support Standard * TB Support A la Carte ### TB Support Standard TB Support Standard provides you with free and unlimited access to: * TBWiki * Forums * Online training * Minor software upgrades * Standard warranty (12 months) ### TB Support A la Carte TB Support A la Carte is support that is tailored for our clients. You only pay for what you need. It consists of the following technical support packages: **9 to 5 Support Bank Options** 9 to 5 Support Bank (5 hrs.) 9 to 5 Support Bank (25 hrs.) 9 to 5 Support Bank (50 hrs.) * Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays * Standard response time: 4 hours * Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, * Valid for 2 years from the date of purchase **24/7 Support Bank Options** 24/7 Support Bank (5 hrs.) 24/7 Support Bank (25 hrs.) 24/7 Support Bank (50 hrs.) * 24 hours a day, 7 days a week. * Standard response time: 4 hours * Applicable for: remote installs, telephone, email, and online (skype/MSN) support. * Valid for 2 years from the date of purchase **Remote Installation** Remote Installation (2.5 hrs.) **Onsite install/Onsite training** A member of TelcoBridges Technical Support Team will come to your location for some days, for the purposes of either providing onsite training or onsite install. **TB Support Alliance** Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes. Contact our our TelcoBridges advisor for more details. ### References For more information please consult our TB Support documents: * [TB Support](https://docs.telcobridges.com/w/images/d/df/TB_Support.pdf) * [TB Support Details](https://docs.telcobridges.com/w/images/d/de/TB_Support_Full_length.pdf) See [Telcobridges Support](http://www.telcobridges.com/support.aspx) to learn more about our programs. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://prosbcdocs.telcobridges.com/telecom-references/other-pages/tb-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.