> For the complete documentation index, see [llms.txt](https://prosbcdocs.telcobridges.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prosbcdocs.telcobridges.com/telecom-references/other-pages/contacting-telcobridges-technical-support.md).
# Contacting TelcoBridges technical support
**TelcoBridges** remains committed to delivering high-quality products and responsive support.
Product defects will continue to be addressed at no cost.
Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.
This approach helps us maintain product quality while supporting evolving customer needs.
This policy applies to new requests going forward.
Worldwide technical support is available via either of the following channels:
**Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)**
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
Phone: \*\*+1-450-300-2889 \*\*
Supported languages: English, French, Mandarin, Cantonese
**Asia Technical Support Centre (GMT +08:00)**
Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time
Phone: \*\*+1-450-300-2123 \*\*
Supported languages: English, Vietnamese
**24/7 Support** **International** (Public Holiday and non-office hours)
Phone: \*\*+1-866-438-4703 \*\*
Supported languages: English
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
TelcoBridges Support portal:
E-mail: \[mailto: ]
TelcoBridges office number: **+1-450-655-8993**
**Chat/Teams** Please open a case on [TelcoBridges support portal](https://telcobridges.odoo.com/) for contacts
**Please kindly note that TelcoBridges office is closed during** [**public holidays**](https://github.com/telcobridges-main/tmedia-wiki/tree/main/reference/misc/public-holidays/README.md)**.**
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