# Troubleshooting Toolpack
This page contains pointers to help troubleshoot [Toolpack](https://docs.telcobridges.com/wiki/Toolpack)-based systems.
### Web portal
Problem: The web portal does not start or is not accessible.
* See '[How to troubleshoot the web portal](https://docs.telcobridges.com/wiki/Toolpack_Troubleshooting:Web_Portal)'
\
Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
* See '[How to edit the active configuration](https://docs.telcobridges.com/wiki/Toolpack_Troubleshooting:Cannot_Add_or_Edit_Configuration)'
Problem: The system does not work properly with a copied configuration.
* See [How to copy a configuration](https://docs.telcobridges.com/wiki/Web_Portal:Configuration_Copy)
Problem: There are no web browser on the linux host server ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
* See [How to setup ssh tunnel with PuTTY](/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/how-to-setup-ssh-tunnel-with-putty.md)
### System configuration backup
Problem: How do I make sure I keep my system configuration?
All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
* [Database backup procedure](/configuration-details/configuration-by-web-portal-category/system-settings/database-backup.md)
Click here for older versions
\
This could also be useful: [Scheduled Database Backup](https://docs.telcobridges.com/wiki/Scheduled_Database_Backup)
### Calls
Problem: The Tmedia device does not accept or generate calls
* See here: [How to troubleshoot call routing](https://docs.telcobridges.com/wiki/How_to_troubleshoot_call_routing)
### Fax Calls
Problem: Fax call is not working
* Please follow the instructions here: [How to troubleshoot Fax Calls](https://docs.telcobridges.com/wiki/How_to_troubleshoot_Fax_Calls)
### SS7 CIC group is locally blocked
Problem: A SS7 Circuit Identification Code is blocked.
* You can control this: See [SS7 Circuit group control](https://docs.telcobridges.com/wiki/SS7_Circuit_group_control)
### Network Interfaces
Problem: E1 trunks are not up
* See [How to debug trunk interfaces](https://docs.telcobridges.com/wiki/How_to_Debug_Trunk_Interfaces)
Problem: Cannot ping VoIP interface\
The IP address of the VoIP port is configured and you cannot ping it.
* See [How to debug a VoIP interface](https://docs.telcobridges.com/wiki/How_to_debug_VoIP)
### How to gather all logs
Problem: Which application logs should I gather?
* See [How to gather all logs with TBReport](/troubleshooting-and-support/troubleshooting-tips-and-actions/tbreport.md) (Version 2.9 and up)
### Access to unit
Problem: I lost access to the unit. How to recover the IP address of the unit?
* Please follow the procedure in the installation guide: [Installation Guides](https://docs.telcobridges.com/wiki/Product_Installation)
Problem: I lost the SSH password
* It is possible to reset the SSH password. Please contact to get the procedure.
Problem: I want to do a factory reset
* Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact to get the procedure.
* Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [Factory Reset](https://docs.telcobridges.com/wiki/Factory_Reset).
### Installation (for developers)
Problem: Toolpack fails during installation
* See [Toolpack installer troubleshooting](https://docs.telcobridges.com/wiki/Toolpack_Installation:Toolpack_installer_troubleshooting)
Problem: Can't download a new software package
* You see this error while trying to download a software package with wget:
```
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com
```
* See "nameserver" in [Configure Management IP address](/troubleshooting-and-support/troubleshooting-tips-and-actions/tbsigtrace-signaling-trace-capture-tool/accessing-device/tmg-change-management-ip-address.md)
Problem: The Toolpack system does not start
* See [How to validate the Toolpack installation](https://docs.telcobridges.com/wiki/Toolpack_Installation:Validate_Toolpack_Installation)
Problem: I want to change the hostname of the server running Toolpack
* See [How to change the host name](https://docs.telcobridges.com/wiki/Toolpack_Installation:Change_hostname)
### How to submit a problem
Problem: I don't know what else to do
* Help our support team help you by giving as much information as possible; see '[How To Submit A Problem](https://docs.telcobridges.com/wiki/Support:How_To_Submit_A_Problem)'
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