Get Notifications

MaaS can notify you when alerts trigger on your system. Your account comes pre-configured with a default notification rule that covers all severity levels — you just need to set up your preferred notification channels.

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Where to Find Notification Settings

Look for the Notifications submenu item in the bottom left of the interface, under your user profile.

Notifications menu location in the bottom left

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Setting Your Timezone

Before configuring notification schedules, set your timezone in your Profile settings — located directly above the Notifications menu item. If your timezone is wrong, your "When Active" schedules will trigger at the wrong times.

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Notification Channels

Your account comes with several pre-configured notification channels. Each one is disabled by default — enable and configure the ones you want to use.

Example notification list showing configured channels

Email

Email notification channel configuration

Channel	Description
Email: DNR TB	Notifications from [email protected]. Enter your email address.
Email: DNR TB Secondary	Identical to the primary — use it to configure different notification hours.

Your email channel is also used for password recovery. You can leave it disabled if you don't want email notifications, but do not delete it — without it, password resets require contacting [email protected].

PagerDuty

Channel	Description
PagerDuty	Send alerts to your PagerDuty service. Enter your Integration Key.
PagerDuty Secondary	Identical to the primary — use it to configure different notification hours.

To find your Integration Key: open your PagerDuty service, go to the Integrations tab, and copy the 32-character Integration Key. See the PagerDuty integration documentation for details.

Slack

Channel	Description
Slack: BYOB	Bring Your Own Bot — connect MaaS to your Slack workspace.

Send To format: C0123456789|xoxb-your-token

The first part is your Slack channel or user ID, followed by a pipe (|), followed by your bot token.

1

Create a Slack App

Go to Your Apps, click Create an App, select From scratch, and specify a name and your workspace. See the Slack app setup guide for full details.

2

Add Bot Scopes

In the Add features and functionality section, select Bots and click Review Scopes to Add. Under Bot Token Scopes, add the following OAuth scopes:

• chat:write

• im:write

• groups:write

• reactions:write

3

Install and Get Token

In Settings > Install App, click Install to Workspace, then Allow. Copy the Bot User OAuth Access Token (starts with xoxb-).

4

Get Your Channel or User ID

Find the channel or user ID you want notifications sent to. In Slack, right-click a channel name and select View channel details — the ID is at the bottom of the popup.

5

Enter in MaaS

Combine them in the Send To field: C0123456789|xoxb-your-token-here

Telegram

Channel	Description
Telegram: TelcoBridgesBot	Receive notifications via our Telegram bot.

Setup:

1. Open our bot: https://t.me/TelcoBridgesBot

2. Send the bot /start to give it permission to message you

3. Find your Telegram user ID or channel ID — use @myidbot (send it /getid)

4. Enter your ID in the Send To field

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When Active (Notification Schedule)

Each notification channel has a When Active field that controls when you receive notifications. The default is 1-7,00:00-24:00 (24/7).

The format uses day numbers (1 = Monday, 7 = Sunday) and 24-hour time ranges:

d-d,hh:mm-hh:mm

Common examples:

Schedule	Format
24/7 (default)	1-7,00:00-24:00
Business hours (Mon–Fri, 9am–6pm)	1-5,09:00-18:00
Business hours + weekend daytime	1-5,09:00-18:00;6-7,10:00-16:00
Weekdays only, all day	1-5,00:00-24:00
Overnight on-call (Mon–Fri, 6pm–9am)	1-5,18:00-24:00;2-6,00:00-09:00
Weekends only	6-7,00:00-24:00

This is why there are two channels for Email and PagerDuty — you can set different schedules on each. For example, send to your work email during business hours and your personal email after hours.

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Choosing Severity Levels

Your notification settings include a severity filter. The available levels are:

Severity	What It Covers
Disaster	Complete monitoring loss (no data received)
High	Host down, NAP registration failure, critical CPU/RAM/disk, port down
Average	Elevated CPU/disk, line bouncing, firewall alerts, scheduling problems
Warning	NAP down, NAP congestion, license warnings, config backup failures
Information	Reboot required, config changes, backup confirmations

Our recommendation: Enable Average, High, and Disaster for most users.

If you enable Information, be aware you will receive a nightly notification confirming that the configuration backup completed successfully.

Enabling Warning can generate noise if you have NAPs or trunks that flap frequently.

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Custom Notification Rules

The default notification rule is managed by TelcoBridges and covers all alerts for all users. If you need custom behavior — such as muting a specific NAP, suppressing a particular alert, or adding a delay before notification (e.g., "don't notify until it's been down for 5 minutes") — contact [email protected].