# Requesting a Host

You can request new ProSBC and TMG units for monitoring directly from the MaaS portal. TelcoBridges support is notified automatically and activates the unit once the connection is verified.

Before submitting, make sure the unit meets the prerequisites in [Setting up your ProSBC or TMG](/maas-documentation/getting-started/setting-up-your-prosbc-or-tmg.md).

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## Opening the Request Form

Navigate to **Customer Admin > Request Host**.

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## Filling in the Form

| Field                 | Description                                                                                                                       |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| **Display Name**      | Friendly identifier shown throughout MaaS (e.g. `NYC-Gateway-01`).                                                                |
| **Device Type**       | ProSBC or TMG.                                                                                                                    |
| **HA Mode**           | Standalone or 1+1.                                                                                                                |
| **Active IP**         | The address currently carrying traffic. **For 1+1, use the Floating IP.**                                                         |
| **Primary IP**        | Fixed management IP of the primary unit. **Recommended for every 1+1** — required for accurate licensing and firmware operations. |
| **Secondary IP**      | Fixed management IP of the secondary unit (1+1 only, optional).                                                                   |
| **Floating IP**       | HA virtual IP (1+1 only). Strongly recommended — set it as the Active IP.                                                         |
| **API Port**          | TCP port for the unit's API (typical: 443, 8443, or 12358).                                                                       |
| **Protocol**          | `https` (recommended) or `http`.                                                                                                  |
| **API User**          | Dedicated Web GUI username for MaaS.                                                                                              |
| **API Password**      | Password for the MaaS API user.                                                                                                   |
| **Licensed Capacity** | Licensed call legs for the unit — used to alert you when you approach the limit.                                                  |

{% hint style="info" %}
**Recommended for 1+1:** Floating IP as the Active IP, plus Primary IP. See [Setting up your ProSBC or TMG](/maas-documentation/getting-started/setting-up-your-prosbc-or-tmg.md) for the full IP scheme and the acceptable fallbacks if your network cannot support a floating IP.
{% endhint %}

<figure><img src="/files/k4UJh7Yw8QMrzHjhZCw9" alt=""><figcaption><p>Request Host form with firewall IP warning</p></figcaption></figure>

{% hint style="info" %}
The bottom of the form shows a red banner listing the MaaS source IPs. **Your firewall must allow inbound traffic from these IPs to your API port before you submit.** Requests for unreachable hosts will stall in activation.
{% endhint %}

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## After You Submit

1. The host is created in **disabled** state — no data is collected yet.
2. TelcoBridges support is notified automatically and verifies the connection.
3. Once the unit answers, support activates monitoring.
4. The host appears in your inventory and data starts flowing within a few minutes.

Typical activation is within one business day.

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## Consultants — Requesting on Behalf of a Customer

If you manage multiple customer accounts, use the **scope selector** at the top of the Request Host page to choose whose inventory the new unit goes into. Your own team and each of your managed customers are listed.

The selected scope applies to the whole form — the unit is created in that customer's account, and support is notified on their behalf.

***

## Need to Change or Remove a Host?

Host edits (IPs, credentials, licensed capacity) and host removal go through **<support@telcobridges.com>**. See also the [Managing Users & Customers](/maas-documentation/getting-started/managing-users.md) page for the full list of what's self-service versus support-handled.


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