Requesting a Host
You can request new ProSBC and TMG units for monitoring directly from the MaaS portal. TelcoBridges support is notified automatically and activates the unit once the connection is verified.
Before submitting, make sure the unit meets the prerequisites in Setting up your ProSBC or TMG.
Opening the Request Form
Navigate to Customer Admin > Request Host.
Filling in the Form
Display Name
Friendly identifier shown throughout MaaS (e.g. NYC-Gateway-01).
Device Type
ProSBC or TMG.
HA Mode
Standalone or 1+1.
Active IP
The address currently carrying traffic. For 1+1, use the Floating IP.
Primary IP
Fixed management IP of the primary unit. Recommended for every 1+1 — required for accurate licensing and firmware operations.
Secondary IP
Fixed management IP of the secondary unit (1+1 only, optional).
Floating IP
HA virtual IP (1+1 only). Strongly recommended — set it as the Active IP.
API Port
TCP port for the unit's API (typical: 443, 8443, or 12358).
Protocol
https (recommended) or http.
API User
Dedicated Web GUI username for MaaS.
API Password
Password for the MaaS API user.
Licensed Capacity
Licensed call legs for the unit — used to alert you when you approach the limit.
Recommended for 1+1: Floating IP as the Active IP, plus Primary IP. See Setting up your ProSBC or TMG for the full IP scheme and the acceptable fallbacks if your network cannot support a floating IP.
The bottom of the form shows a red banner listing the MaaS source IPs. Your firewall must allow inbound traffic from these IPs to your API port before you submit. Requests for unreachable hosts will stall in activation.
After You Submit
The host is created in disabled state — no data is collected yet.
TelcoBridges support is notified automatically and verifies the connection.
Once the unit answers, support activates monitoring.
The host appears in your inventory and data starts flowing within a few minutes.
Typical activation is within one business day.
Consultants — Requesting on Behalf of a Customer
If you manage multiple customer accounts, use the scope selector at the top of the Request Host page to choose whose inventory the new unit goes into. Your own team and each of your managed customers are listed.
The selected scope applies to the whole form — the unit is created in that customer's account, and support is notified on their behalf.
Need to Change or Remove a Host?
Host edits (IPs, credentials, licensed capacity) and host removal go through [email protected]. See also the Managing Users & Customers page for the full list of what's self-service versus support-handled.
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