# Managing Users MaaS includes built-in user management that lets you create and manage user accounts for your team directly from the web interface. *** ## User Roles There are two roles available for your team members: | Role | Access | | ----- | -------------------------------------------------------------------------------------- | | Admin | Full dashboard access **and** can manage users (create, edit, delete, reset passwords) | | User | Full dashboard access only — cannot manage other users | *** ## User List The user management page shows all users in your account. From here you can create new users, edit existing ones, reset passwords, or delete accounts.

User list showing all team members in your account

*** ## Creating a User Click the **Create User** button in the top right corner of the user list.

Create user form

Fill in the following fields: | Field | Description | | -------- | ------------------------------------------------------------------------------ | | Username | Enter the name portion only — the prefix is set automatically for your account | | Name | User's first name | | Surname | User's last name | | Email | User's email address — login credentials will be sent here | | Role | **Admin** (can manage users) or **User** (dashboard access only) | {% hint style="info" %} There is no password field — a password is generated automatically and the new user will receive an email with their login credentials. {% endhint %} *** ## Editing a User Click on a user in the list to open the edit form. You can update their name, surname, and email. The role cannot be changed after creation — if you need to change a user's role, delete the account and recreate it with the desired role.

Edit user form

*** ## Resetting a Password To reset a user's password, click the **Reset Password** button next to their name in the user list. A confirmation prompt will appear — once confirmed, a new password is generated and emailed directly to the user. The admin performing the reset never sees the new password.

Green confirmation banner after a successful password reset

*** ## Deleting a User To delete a user, click the **Delete** button on their edit page. You will be asked to confirm before the account is removed.

Delete confirmation dialog

{% hint style="warning" %} Deleting a user is permanent and cannot be undone. {% endhint %} *** ## Consultant Access Consultants who manage multiple customer accounts have an additional **Select Scope** control at the top of the user management page.

Consultant scope selector with Own Staff and customer options

Use the dropdown to select which account you want to manage: * **Own Staff** — Manage users within your own consultant organization * **Customer accounts** — Manage users for a specific customer you are responsible for After selecting a scope, click the **Select** button on the right to load that account's user list. All create, edit, delete, and password reset operations will apply to the selected scope. {% hint style="info" %} To add a new sub-customer to your consultant account, contact TelcoBridges support at ****. {% endhint %}